Siamo un GRUPPO GLOBALE LEADER DELLA CUSTOMER EXPERIENCE

Transcom

Ogni giorno aiutiamo centinaia di aziende a migliorare il rapporto con i loro clienti: chiariamo dubbi, forniamo assistenza e risolviamo problemi con i nostri servizi.
Grazie alla nostra ventennale esperienza, alle tecnologie digitali e al talento dei nostri collaboratori siamo pronti a fornire soluzioni dagli elevati standard qualitativi, raggiungendo gli obiettivi e i target richiesti.

Anticipiamo le nuove tendenze per creare un diverso modo di concepire la Customer Experience: affrontiamo ogni problema e troviamo rapidamente nuove soluzioni. Ecco perché amiamo definirci la voce dei nostri Clienti.

Per rinforzare questo concetto il Gruppo ha recentemente modificato la propria organizzazione, focalizzandosi sulla Client Centricity che mette al centro il Cliente, l’eccellenza delle Operations e una vocazione sempre più forte verso l’innovazione digitale.

I nostri 29.000 specialisti della Customer Experience lavorano in 50 Contact Center in 20 Paesi fornendo servizi in 33 lingue ad importanti brand internazionali in svariati settori.
Il vantaggio di quest’organizzazione globale, che mantiene una dimensione locale molto forte, è offrire la migliore Customer Experience possibile indipendentemente dal paese di provenienza del cliente finale o dell’agente che risponde alle sue domande.

In Italia siamo presenti dal 1999 e abbiamo uffici a Milano, Cernusco sul Naviglio (Mi), Roma, L’Aquila, Bari e Lecce. Inoltre il footprint internazionale di Transcom consente di fornire servizi per il mercato italiano da vari siti Onshore, Nearshore e Offshore (Croazia, Albania, Ungheria, Polonia e Tunisia).

La nostra Visione

Semplifichiamo la vita creando esperienze più smart per tutti

La nostra Mission

Siamo la voce dei nostri Clienti - un partner globale al servizio delle aziende in grado di unire la passione e il talento alle tecnologie intelligenti per creare esperienze più smart per tutti.

La nostra Value Proposition

La nostra passione è creare esperienze più smart per tutti ogni giorno

Cosa significa tutto questo per...

i consumatori finali:

si interfacciano con noi per ricevere consigli e risolvere problemi

i nostri clienti:

garantiamo ai loro clienti un servizio eccellente, in grado di creare un rapporto di fiducia

Transcom

relazioni più profonde, dipendenti più ispirati

Le nostre persone
Passione, talento e tecnologie intelligenti al servizio degli altri

Dobbiamo tantissimo ai nostri collaboratori: un gruppo di lavoro che ogni giorno si impegna per creare esperienze più smart e garantire un eccellente Customer Service.

Desideriamo supportare i nostri collaboratori, farli crescere ed investire sul loro talento.

Soluzioni per la formazione e l’apprendimento

Offriamo ai nostri collaboratori un ambiente di lavoro stimolante e tante opportunità di carriera per crescere professionalmente e trovare nuove soluzioni insieme ogni giorno.

Con i nostri programmi interni Leadership e Careers formiamo i nostri collaboratori per essere pronti a diventare i migliori specialisti e i futuri manager del settore.

Il nuovo processo di recruitment digitale costituisce un modo efficace ed oggettivo di scegliere le nostre risorse, garantendo che ogni selezione sia condotta nel miglior modo possibile sia per l’azienda che per il candidato.

Siamo fieri del ruolo che ricopriamo nelle vite dei nostri collaboratori. Forniamo strumenti per lo sviluppo professionale dei giovani talenti. Inoltre gli specialisti della Customer Experience possono approfondire temi quali la comunicazione e le nuove tecnologie in un ambiente dinamico.

Siamo sempre alla ricerca della perfezione: ogni giorno cerchiamo di migliorare le nostre azioni per ottenere risultati migliori. Per questo siamo uno dei principali player globali nei servizi di Outsourcing e nel settore della Customer Experience.

Responsabilità Sociale d’Impresa
La sostenibilità è parte integrante della strategia del nostro Gruppo, della nostra cultura e del lavoro quotidiano delle Operations.

Il nostro programma di responsabilità sociale, Transcom Cares, si focalizza su tre aree: people development, equality & diversity e azioni di aiuto per le comunità locali.

Leggi il nostro Report sulla Sostenibilità

 

Il nostro è un ambiente di lavoro in cui le persone si sentono a proprio agio, sicuro, flessibile e accogliente, in cui i collaboratori sviluppano le proprie capacità professionali e personali.

Siamo da sempre attenti a questi temi: cerchiamo i migliori talenti per costruire un ambiente davvero globale in cui sia possibile incontrare e sviluppare diverse culture e business in ogni angolo del mondo.

Abbiamo un forte legame con i territori in cui siamo presenti. Molte delle nostre attività per le comunità locali nascono dalla passione e dall’impegno dei nostri collaboratori, che con le loro energie e il loro tempo libero aiutano concretamente chi ha bisogno di loro, rendendoci estremamente orgogliosi di lavorare in Transcom.

Transcom supporta pienamente i 10 principi del Global Compact ONU circa il rispetto dei diritti umani e dei diritti del lavoratore, il rispetto per l’ambiente e le normative anti-corruzione.

Investor Relations
Transcom Holding AB è una Società specializzata nella Customer Experience con Operations in tutto il mondo.

Michael Weinreich

President & Chief Executive Officer (CEO)

Michael Weinreich

President & Chief Executive Officer (CEO)

Michael was appointed President & Chief Executive Officer in 2017.

Immediately prior to joining Transcom, Michael was Venture Partner and investor at FinLeap, a Berlin-based company builder specialized in fintech. Before FinLeap, Michael chaired Arvato Financial Solutions and developed an international full-service financial BPO Player, recognized as an industry leader by several leading rating agencies. He is also one of the founding members of Startupbootcamp fintech in London, chairs the supervisory board of Datalovers AG and has mentored senior executives on their digital journey at Bernotat & Cie.

Michael studied at the European School of Business, ESB Reutlingen and at the Middlesex University Business School.

Jonas Dahlberg

Chief Financial Officer (CFO)

Jonas Dahlberg

Chief Financial Officer (CFO)

Jonas Dahlberg joined Transcom in June 2019 as Chief Financial Officer (CFO).

Before joining Transcom, Jonas was the CFO for Sweco Group. He was previously President of Sweco Russia and Sweco’s director of business development. Before joining Sweco in 2008, Jonas was Associate Principal at McKinsey & Company.

Jonas holds an M.Sc. in engineering physics and a B.Sc. in business administration.

Cecilia Forzelius

Chief People Officer (CPO)

Cecilia Forzelius

Chief People Officer (CPO)

Cecilia joined Transcom in 2015 as HR Director for the North Europe region. Since October, 2017 she serves as Chief People Officer, based at the Stockholm head office.

Cecilia Forzelius has over 15 years’ experience from various senior positions in international organizations. She built the foundation of her HR career at the telecommunications company TeliaSonera in Sweden between 2001 and 2009. In 2009, Cecilia joined Skandia/Old Mutual Group, aleading Insurance and Banking player, where she held various senior HR positions before moving into aline management position at Skandiabanken in 2012, where she was also part of the ExecutiveManagement Team.

Cecilia Forzelius holds a B.Sc. in Human Resource Management from the University of Karlstad, Sweden.

Stefan Berg

Chief Technology Officer (CTO)

Stefan Berg

Chief Technology Officer (CTO)

Stefan joined Transcom in September 2018, as Chief Technology Officer. Stefan has a background within Computer Science and Software Engineering, and his career spans notable positions in well-known brands as well as startups, such as Business Area Manager for Cybercom Group, CIO for Sweden’s largest MSO/ISP Com Hem AB, and most recently, VP Connected Consumer Solutions Electrolux, where he previously served as VP of Operations and Technology.

Mark Lyndsell

Chief Executive Officer, Global English Region

Mark Lyndsell

Chief Executive Officer, Global English Region

Mark joined Transcom in 2009 as Senior Director for UK & European Accounts based in the Philippines. More recently, Mark was ​Country Manager for UK & Asia Pacific Accounts with responsibility for both the operational delivery and client relationship management of major UK, Australian and New Zealand clients serviced out of the Philippines. Mark was appointed General Manager Asia & UK in June 2016, and most recently CEO, Global English Region, in January, 2018.

Prior to joining Transcom, Mark held senior positions in organizations such as Tiscali Telecom, UK Broadband (A PCCW Subsidiary), The Telegraph Group, Nextcall, and BT Cellnet & Optimal Communications. Mark has over 25 years' experience within the telecom and BPO industries.

Mark joined the British Army straight from school where he trained in the Royal Corps of Signals.

Alexandra Dahan

Head of Corporate Projects

Alexandra Dahan

Head of Corporate Projects

Helene Ruda

Head of Group Communications

Helene Ruda

Head of Group Communications

Christian Hultén

Chief Operating Officer, Europe

Christian Hultén

Chief Operating Officer, Europe

Christian joined Transcom in 2012 as General Manager of the North Europe Region, with responsibility for Transcom’s operations in Sweden, Norway, the Netherlands, and the Baltic countries. Christian was appointed COO Europe in January 2018.

Prior to joining Transcom, Christian was CEO of ZeroLime, a software company developing and deploying video-based recruitment solutions. Christian also spent several years in senior management roles at Sykes. He was also part of the management team that established the Excellent Group in the Nordics.

Christian holds a Masters Degree in Political Science, International Relations from the University of Uppsala.

Pernilla Oldmark

General Manager, Nordic Cluster

Pernilla Oldmark

General Manager, Nordic Cluster

Pernilla joined Transcom in 2018 as General Manager for the Nordics. She has more than 20 years of experience from the Telecom and Service industry and in driving change in commercial organizations.

Prior to joining Transcom, Pernilla was Chief Commercial Officer for Cabonline Group, responsible for customer service, communication, marketing and sales for all brands within the Group. Before Cabonline, Pernilla spent 19 years at Tele2 in various senior positions, most recently as Communications and Marketing Director.

Pernilla holds a Master of Law from Stockholm University, Sweden.

Juan Brun

General Manager, Iberia Cluster

Juan Brun

General Manager, Iberia Cluster

Juan’s experience in the contact center industry spans more than ten years. In recent years, he has been responsible for operations in various countries and regions, e.g. in Iberia, Latin America and EMEA.

Juan’s extensive career with Transcom began in 2002 and, after a short period as Director of Operations for another company in the industry, he rejoined Transcom in 2016 as Country Manager for Iberia, with responsibility for operations in Spain and Portugal.

Juan holds a Degree in Law from the Complutense University of Madrid, an MBA from the University of León and a GMP (General Management Program) from IESE Business School.

Gianluca Gemma

General Manager, Italy Cluster

Gianluca Gemma

General Manager, Italy Cluster

Gianluca joined Transcom in 2012 as Head of Finance in Luxembourg, with responsibility for Transcom Group’s accounting and controlling, financial statements and consolidated financial statements. Since then he has held increasingly important positions, and advanced to his current position as GM Italy Cluster in January, 2018.

Prior to joining Transcom, Gianluca gained experience in several industries such as Communications, Insurance, Fashion and Energy where he played different roles in the finance area, such as Internal Auditor and Group Controller. He served large organizations like Falck Renewables, H3G, Prada, PwC and the Unipol Group.

Gianluca holds a Masters Degree in Business and Administration from the Bocconi Business School in Milan.

Robert Kresing

General Manager, Central Cluster

Robert Kresing

General Manager, Central Cluster

Robert joined Transcom in April 2019 as General Manager for the Central Cluster.

Prior to joining Transcom, Robert spent ten years in leading positions at arvato Bertelsmann AG, including establishing and managing the country organizations in Latin America. He continued his career as the Managing Partner for BPO at Accenture and held the position as COO and interim CEO for ExtraEnergie Group in Germany. Robert most recently co-founded and held the position as Managing Director at Terram Energy, a startup energy supplier in Germany focusing on the consumer and SME markets.

Robert holds a BA in International Management from the International Partnership of Business Schools (IPBS).

Fredrik Cappelen

Chairman

Fredrik Cappelen

Chairman

Elected to the Board in 2015, chairman since 2017

Born: 1957

Nationality: Swedish

Other assignments: Chairman of the board of directors of Dustin Group AB, Dometic AB and Terveystalo Oy, and board member of Securitas AB.

Previously the chairman of the board of directors of Byggmax Group AB, Svedbergs i Dalstorp AB, Sanitec Oy, Granngården AB, Munksjö AB, Munksjö Holding AB, GG Holding AB, Carnegie Holding AB and Carnegie Investment Bank AB as well as board member in Cramo Oy, Munksjö Oy and WPO Service AB.

Mr. Cappelen holds a MSc in Economics from Uppsala University.

Mattias Holmström

Elected to the Board in 2017

Mattias Holmström

Elected to the Board in 2017

Born: 1983

Nationality: Swedish citizen

Other assignments: Member of the board of Meltwater Group

Mattias Holmström is a director at Altor Equity Partner AB. In addition, Mattias Holmström is a board member of Meltwater Group. Mattias Holmström holds an MSc in Industrial Engineering and Management from KTH Royal Institute of Technology.

Klas Johansson

Elected to the Board in 2015

Klas Johansson

Elected to the Board in 2015

Born: 1976

Nationality: Swedish citizen

Other assignments: Board member of Carnegie, CTEK, Gelato Group and Nova Austral.

Klas Johansson is a Partner at Altor. Previously, Klas was an employee of McKinsey & Company and has served as board member of Ewos and deputy board member of Lindorff.

Mr. Johansson holds a MSc from the Stockholm School of Economics.

Fredrik Nylander

Elected to the board in 2018

Fredrik Nylander

Elected to the board in 2018

Born: 1978

Nationality: Swedish

Other assignments: Board member BTI Studios

Fredrik Nylander is technology advisor at Lakestar, Zürich. He was previously CTO/EVP of Tumblr and Oscar Insurance in New York.

Eivind Roald

Elected to the board in 2018

Eivind Roald

Elected to the board in 2018

Born: 1966

Nationality: Norwegian

Eivind Roald is an industrial advisor with Altor Equity Partners. He previously served as Chief Commercial Officer and Executive Vice President at SAS AB since 2012. Before he joined SAS he was the Managing Director for Hewlett-Packard Norway from 2005-2012.

Alfred von Platen

Elected to the board in 2018

Alfred von Platen

Elected to the board in 2018

Born: 1968

Nationality: Swedish

Alfred von Platen was until December 2018 the CEO of Xzakt Kundrelation AB. Before that, he had a position as Marketing manager at the London Stock Exchange Nordic Regional Office. Previously 25 years entrepreneurship within the Finance and Customer Service industries.

Struttura societaria
Il 21 dicembre 2016 Altor ha annunciato un’offerta pubblica per l’acquisto delle azioni di Transcom.

Alla scadenza del periodo di accettazione finale a marzo 2017 Altor ha acquisito il 98% delle azioni di Transcom. L’ultimo giorno di trattativa è stato il 10 aprile 2017. Altor ha inoltre richiesto il ritiro obbligatorio delle restanti azioni della Società.