Siamo un GRUPPO GLOBALE LEADER DELLA CUSTOMER EXPERIENCE
Grazie alla nostra ventennale esperienza, alle tecnologie digitali e al talento dei nostri collaboratori siamo pronti a fornire soluzioni dagli elevati standard qualitativi, raggiungendo gli obiettivi e i target richiesti.
Anticipiamo le nuove tendenze per creare un diverso modo di concepire la Customer Experience: affrontiamo ogni problema e troviamo rapidamente nuove soluzioni. Ecco perché amiamo definirci la voce dei nostri Clienti.
Per rinforzare questo concetto il Gruppo ha recentemente modificato la propria organizzazione, focalizzandosi sulla Client Centricity che mette al centro il Cliente, l’eccellenza delle Operations e una vocazione sempre più forte verso l’innovazione digitale.
I nostri 28.000 specialisti della Customer Experience lavorano in 50 Contact Center in 23 Paesi fornendo servizi in 33 lingue ad importanti brand internazionali in svariati settori.
Il vantaggio di quest’organizzazione globale, che mantiene una dimensione locale molto forte, è offrire la migliore Customer Experience possibile indipendentemente dal paese di provenienza del cliente finale o dell’agente che risponde alle sue domande.
In Italia siamo presenti dal 1999 e abbiamo uffici a Milano, La Spezia e Lecce. Inoltre il footprint internazionale di Transcom consente di fornire servizi per il mercato italiano da vari siti Onshore, Nearshore e Offshore (Croazia, Albania, Ungheria, Polonia e Tunisia).
Semplifichiamo la vita creando esperienze più smart per tutti
Siamo la voce dei nostri Clienti - un partner globale al servizio delle aziende in grado di unire la passione e il talento alle tecnologie intelligenti per creare esperienze più smart per tutti.
La nostra passione è creare esperienze più smart per tutti ogni giorno
Cosa significa tutto questo per...
si interfacciano con noi per ricevere consigli e risolvere problemi
garantiamo ai loro clienti un servizio eccellente, in grado di creare un rapporto di fiducia
relazioni più profonde, dipendenti più ispirati
Dobbiamo tantissimo ai nostri collaboratori: un gruppo di lavoro che ogni giorno si impegna per creare esperienze più smart e garantire un eccellente Customer Service.
Desideriamo supportare i nostri collaboratori, farli crescere ed investire sul loro talento.
Offriamo ai nostri collaboratori un ambiente di lavoro stimolante e tante opportunità di carriera per crescere professionalmente e trovare nuove soluzioni insieme ogni giorno.
Con i nostri programmi interni Leadership e Careers formiamo i nostri collaboratori per essere pronti a diventare i migliori specialisti e i futuri manager del settore.
Il nuovo processo di recruitment digitale costituisce un modo efficace ed oggettivo di scegliere le nostre risorse, garantendo che ogni selezione sia condotta nel miglior modo possibile sia per l’azienda che per il candidato.
Siamo fieri del ruolo che ricopriamo nelle vite dei nostri collaboratori. Forniamo strumenti per lo sviluppo professionale dei giovani talenti. Inoltre gli specialisti della Customer Experience possono approfondire temi quali la comunicazione e le nuove tecnologie in un ambiente dinamico.
Siamo sempre alla ricerca della perfezione: ogni giorno cerchiamo di migliorare le nostre azioni per ottenere risultati migliori. Per questo siamo uno dei principali player globali nei servizi di Outsourcing e nel settore della Customer Experience.
Il nostro programma di responsabilità sociale, Transcom Cares, si focalizza su tre aree: people development, equality & diversity e azioni di aiuto per le comunità locali.
Il nostro è un ambiente di lavoro in cui le persone si sentono a proprio agio, sicuro, flessibile e accogliente, in cui i collaboratori sviluppano le proprie capacità professionali e personali.
Siamo da sempre attenti a questi temi: cerchiamo i migliori talenti per costruire un ambiente davvero globale in cui sia possibile incontrare e sviluppare diverse culture e business in ogni angolo del mondo.
Abbiamo un forte legame con i territori in cui siamo presenti. Molte delle nostre attività per le comunità locali nascono dalla passione e dall’impegno dei nostri collaboratori, che con le loro energie e il loro tempo libero aiutano concretamente chi ha bisogno di loro, rendendoci estremamente orgogliosi di lavorare in Transcom.
Transcom supporta pienamente i 10 principi del Global Compact ONU circa il rispetto dei diritti umani e dei diritti del lavoratore, il rispetto per l’ambiente e le normative anti-corruzione.
Jonas Dahlberg joined Transcom in June 2019 as Chief Financial Officer (CFO), and was promoted to President & CEO in January, 2020.
Before joining Transcom, Jonas was the CFO for Sweco Group. He was previously President of Sweco Russia and Sweco’s director of business development. Before joining Sweco in 2008, Jonas was Associate Principal at McKinsey & Company.
Jonas holds an M.Sc. in engineering physics and a B.Sc. in business administration.
Snejana Koleva joined Transcom as CFO in August, 2020. Prior to joining Transcom, Snejana was the Finance Director for the Rock Tools Division at Sandvik. She was previously VP Strategy for Sandvik Mining & Rock Technology, and Business Development Manager, Business Area Mining & Business Area Construction. Before joining Sandvik in 2013, Snejana was Engagement Manager at McKinsey & Company.
Snejana holds an MBA from Stockholm School of Economics and a B.Sc. and M.Sc. in Finance from the University of National and World Economy in Sofia, Bulgaria.
Eva Wikmark Walin
Eva Wikmark Walin
Eva Wikmark Walin has extensive experience working with Global HR and talent management, talent acquisition as well as transition and transformation management (M&A) with many years in IBM Global Services amongst other companies. Her background is Senior managing consultant, Nordic and European business leader, HR director as well as Global Customer Service director within IT and Telco industry since 25 years.
Business economics and psychology studies contributes to a degree within cognitive behavior therapy where her passion shows for leadership development, people and culture as certified coach and leadership trainer.
Eva has a career as professional board member, she is part of the Advisory Board for Executive Hub in Stockholm as well as the Founder of a nonprofit organization supporting Orphanages in Estonia, due to her Estonian origin.
Stefan joined Transcom in September 2018, as Chief Technology Officer. Stefan has a background within Computer Science and Software Engineering, and his career spans notable positions in well-known brands as well as startups, such as Business Area Manager for Cybercom Group, CIO for Sweden’s largest MSO/ISP Com Hem AB, and most recently, VP Connected Consumer Solutions Electrolux, where he previously served as VP of Operations and Technology.
Marie joined Transcom in March, 2021 as CMCO. Prior to Transcom, Marie held the position as Director, Marketing & Communications at Coop Sweden. She was previously the CEO of Spinn Action Marketing, and a partner at LynxEye brand consultants. Marie holds a master’s degree from Stockholm School of Economics. Marie sits on the Board of Upplands Motor.
Donald Berryman joined Transcom in March 2020 as EVP - Chief Commercial Officer, North America.
Donald has over 30 years’ experience working with customer service. Before joining Transcom, Donald was Managing Partner, DB Management Group, and he previously spent over a decade in leading positions at Sitel, most recently as global EVP – Chief Commercial Officer.
Donald holds a BS in Economics from the Michigan State University.
Oliver joined Transcom in 2018 as the Head of Sales for the Central Cluster, and was promoted to Chief Sales Officer in June, 2019, and Chief Commercial Officer - Europe in 2020. Oliver is an experienced Sales, Business- and Corporate Development Executive with extensive international experience in the BPO/ITO/Digital sector with a special focus on carve out deals.
Oliver’s career spans senior business development and sales positions in corporations such as walter services, Sitel, and Teleperformance.
Prior to joining Transcom, he was the Senior Director of Business Development with diconium GmbH where the focus was to build, operate and transfer deals in the digital environment.
Mark joined Transcom in 2009 as Senior Director for UK & European Accounts based in the Philippines. More recently, Mark was Country Manager for UK & Asia Pacific Accounts with responsibility for both the operational delivery and client relationship management of major UK, Australian and New Zealand clients serviced out of the Philippines. Mark was appointed General Manager Asia & UK in June 2016, and most recently CEO, Global English Region, in January, 2018.
Prior to joining Transcom, Mark held senior positions in organizations such as Tiscali Telecom, UK Broadband (A PCCW Subsidiary), The Telegraph Group, Nextcall, and BT Cellnet & Optimal Communications. Mark has over 25 years' experience within the telecom and BPO industries.
Mark joined the British Army straight from school where he trained in the Royal Corps of Signals.
Steffen Bagge joined Transcom as the Chief Operating Officer Europe in August, 2019. He has over 14 years’ experience of leading roles within BPO and sales operations. Steffen is experienced in driving transformational changes and has a proven track record in driving substantial growth and improving performance.
Before joining Transcom, Steffen was SVP, Head of Customer Contact Centers at YouSee and TDC and was a part one of the biggest digital transformation projects in Danish history. Prior to TDC Steffen held the position as Country Director, Head of Nordics at Sitel.
Steffen has also co-founded and held the position as Member of the Board of Plecto, a real-time business intelligence dashboard, now operating in 60 countries.
Steffen holds a BA in Business Administration from Copenhagen Business School.
Pernilla joined Transcom in 2018 as General Manager for the Nordics. She has more than 20 years of experience from the Telecom and Service industry and in driving change in commercial organizations.
Prior to joining Transcom, Pernilla was Chief Commercial Officer for Cabonline Group, responsible for customer service, communication, marketing and sales for all brands within the Group. Before Cabonline, Pernilla spent 19 years at Tele2 in various senior positions, most recently as Communications and Marketing Director.
Pernilla holds a Master of Law from Stockholm University, Sweden.
Juan’s experience in the contact center industry spans more than ten years. In recent years, he has been responsible for operations in various countries and regions, e.g. in Iberia, Latin America and EMEA.
Juan’s extensive career with Transcom began in 2002 and, after a short period as Director of Operations for another company in the industry, he rejoined Transcom in 2016 as Country Manager for Iberia, with responsibility for operations in Spain and Portugal.
Juan holds a Degree in Law from the Complutense University of Madrid, an MBA from the University of León and a GMP (General Management Program) from IESE Business School.
Gianluca joined Transcom in 2012 as Head of Finance in Luxembourg, with responsibility for Transcom Group’s accounting and controlling, financial statements and consolidated financial statements. Since then he has held increasingly important positions, and advanced to his current position as GM Italy Cluster in January, 2018.
Prior to joining Transcom, Gianluca gained experience in several industries such as Communications, Insurance, Fashion and Energy where he played different roles in the finance area, such as Internal Auditor and Group Controller. He served large organizations like Falck Renewables, H3G, Prada, PwC and the Unipol Group.
Gianluca holds a Masters Degree in Business and Administration from the Bocconi Business School in Milan.
Robert joined Transcom in April 2019 as General Manager for the Central Cluster.
Prior to joining Transcom, Robert spent ten years in leading positions at arvato Bertelsmann AG, including establishing and managing the country organizations in Latin America. He continued his career as the Managing Partner for BPO at Accenture and held the position as COO and interim CEO for ExtraEnergie Group in Germany. Robert most recently co-founded and held the position as Managing Director at Terram Energy, a startup energy supplier in Germany focusing on the consumer and SME markets.
Robert holds a BA in International Management from the International Partnership of Business Schools (IPBS).
Aaron Favara has over 18 years’ experience in P&L, operations, product and delivery roles within the IT/BPO sectors, having held global executive BPO roles at Sutherland, Arise Virtual Solutions, and West Corporation. He is also the Co-Founder and former Chief Operations Officer and Treasurer of PICKUP, a startup logistics company that is rapidly becoming the US national retailer’s choice for last, fast mile delivery solutions.
Aaron is a military veteran of the US Army Reserve, and holds a MBA in Management with International Emphasis and a BSBA in Economics from the University of Nebraska at Omaha.
Elected to the Board in 2015, chairman since 2017
Other assignments: Chairman of the board of directors of Dustin Group AB, Dometic AB and Terveystalo Oy, and board member of Securitas AB.
Previously the chairman of the board of directors of Byggmax Group AB, Svedbergs i Dalstorp AB, Sanitec Oy, Granngården AB, Munksjö AB, Munksjö Holding AB, GG Holding AB, Carnegie Holding AB and Carnegie Investment Bank AB as well as board member in Cramo Oy, Munksjö Oy and WPO Service AB.
Mr. Cappelen holds a MSc in Economics from Uppsala University.
Donald Hicks is the VP Trust Policy and Partnerships at Airbnb since February 2021. His previous experience spans Vice President Operations at Twitter, Global Head of Operations and Customer Care at Facebook, Global Head of Customer Care at Google, and Director Operations at Amazon.
Donald holds an MBA in Finance from Clark Atlanta University.
Lisa Stoner has served as the Global Head of Support Operations at Uber since 2018, played an important role in Uber's cultural transformation of as Co-Chair Women of Uber (2018-2020). She serves as a Board Member for the Georgia Center for Child Advocacy. She previously spent 20 years in leading positions with Convergys, most recently as Senior Vice President HealthCare, Government and Consumer Goods and Services.
Lisa holds a MSBA from Boston University.
Nationality: Swedish citizen
Other assignments: Member of the board of Meltwater Group
Mattias Holmström is a director at Altor Equity Partner AB. In addition, Mattias Holmström is a board member of Meltwater Group. Mattias Holmström holds an MSc in Industrial Engineering and Management from KTH Royal Institute of Technology.
Nationality: Swedish citizen
Other assignments: Board member of Carnegie, CTEK, Gelato Group and Nova Austral.
Klas Johansson is a Partner at Altor. Previously, Klas was an employee of McKinsey & Company and has served as board member of Ewos and deputy board member of Lindorff.
Mr. Johansson holds a MSc from the Stockholm School of Economics.
Brent J. Welch
Brent J. Welch
Brent Welch is currently Principal for Uinta Consulting, providing business strategies and management consulting services. He previously spent 13 years in executive positions with Teleperformance, most recently as the global COO. Brent has over 35 years of experience running global operations.
Brent holds a Bachelor's Degree in Mass Communication/Media from the University of Utah.
Alfred von Platen
Alfred von Platen
Alfred von Platen was until December 2018 the CEO of Xzakt Kundrelation AB. Before that, he had a position as Marketing manager at the London Stock Exchange Nordic Regional Office. Previously 25 years entrepreneurship within the Finance and Customer Service industries.
Alla scadenza del periodo di accettazione finale a marzo 2017 Altor ha acquisito il 98% delle azioni di Transcom. L’ultimo giorno di trattativa è stato il 10 aprile 2017. Altor ha inoltre richiesto il ritiro obbligatorio delle restanti azioni della Società.
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